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  FAQ  | Connecting To EuroTELEFON | Hardware Configuration | Features | Warranty | Requirements

Frequently Asked Questions (FAQ)

 

General Questions

How much does it cost? 
Is there support?
Do I have to buy a phone or other device?
What will my phone number be?
Can I use my cell with the system?
Can I call a regular phone?
How does it sound?
How do I get through to my account from outside the EuroTELEFON network?
Can I surf the internet while talking?
SIP Phone - what is it?
What is broadband?
What is  NAT?

Help With Settings

Where can I purchase an account?
Where can I purchase an IP phone or other device of this type?
I have a NAT - what do I do?
How can I configure the system?
Do you provide a "quick start"?

Requirements

Do I need a computer?
Can I use the Mac or Linux operating systems?
Do I have to buy a phone or other device?
Can I use a dial-up connection?

How to use EuroTELEFON

How do I call someone?
Can I call from any normal phone and use my EuroTELEFON account?
Who can I call?
When can I call?
How can I check my messages?
How can I check the charge status of my account?
How can someone call me?

General Questions

Q:  How much does it cost?

A: Any connection within the EuroTELEFON network is free. If you want to connect with someone who has a standard or mobile phone, check out our price list for EuroTELEFON services .

Q:  Is there support?

A: Yes, we offer several types of assistance. First of all, the equipment purchased from us will be pre-configured for your EuroTELEFON network account. In addition, we will provide all possible support by phone or via the internet to help troubleshoot and run your hardware and software (e.g.; soft phone) needed to maintain your EuroTELEFON account.

Q:  Do I have to buy a phone or other device?

A: No, you can use any program, named "soft phone" which can be installed on your computer or mobile phone. Information about such programs are available here.

Q:  What will my phone number be?

A: Within the EuroTELEFON network you will receive an 8-digit number beginning with "803". If you would like others outside the EuroTELEFON network to be able to call you, we would recommend subscribing to a DID number (a regular telecommunications number which all systems in the world can call). It is easy to obtain such a number by login into your web-based EuroTELEFON account using our user panel. Customers may subscribe to more than one DID number.

Q:  Can I use my cell/mobile with the EuroTELEFON system?

A: Yes. We can provide EuroTELEFON soft phone programs for Windows Mobile phones, iPhone/iPod and phones running Symbian (e.g.; Nokia) as well as all Android phones. This makes it possible to receive and make phone calls on our network using the internet via a WiFi or 3G/UMTS connection provided by your phone. As an alternative, there are wireless IP phones available on the market. More information here.

Q:  Can I call a regular phone?

A: Yes, the EuroTELEFON network supports landlines (PSTN) and cell/mobile line calls.

Q:  How does it sound?

A: It depends on the codec (analog / digital converter) used during the call. G711u codecs or G711 (often called PCM codec) provide the best quality, which is usually at least as good as the quality of a regular phone.

Q:  How do I get through to my account in the EuroTELEFON network?

A: If you have a DID number, anyone can get through to this number. If you do not have a DID number, you can call the number +48 22 256-9709. Incorporate an automatic announcement system (IVR). Please switch to the selected language (1 - English, 2 - Polish). Now you will be asked to dial any VN phone number in the EuroTELEFON network.

Q:  Can I surf the internet while talking?

A: Yes, if the broadband connection is fast enough or has enough bandwidth (or not too busy).

Q:  SIP Phone- what is it?

A: SIP is the Session Internet Protocol (a protocol for networking session connections). It is currently the most popular standard for making voice and video calls over the Internet. The EuroTELEFON  system uses it to provide connections.

Q: What is broadband?

A: A broadband connection is considered to be faster than modem, DSL, cable modem, ISDN, or T1 connections.

Q:  What is NAT?

A: NAT stands for Network Address Translation (masquerading of addresses). It is a type of firewall that makes it difficult to communicate over the Internet with telephone devices. Our company uses a special system that overcomes this problem, so that communication takes place normally.


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Requirements

Q:  Do I need a computer?

A: No, your computer is not needed for calling from the EuroTELEFON network . Most of our customers find that traditional phones are easier and more natural to use. However, since all the functions of telephone management of your account are executed through a web browser, it is desirable to have access to a computer.

Q:  Can I use the Mac or Linux operating systems?

A: Yes, if you want to use a computer running a "soft phone", you may find many such programs running on these operating systems on our website.

Q:  Do I have to buy a phone or other device?

A: No, you can use any "soft phone" program installed on your computer. Information about such programs are available here.

Q:  Can I use a dial-up connection?

A: The minimum required bandwidth is 64 kb/s in each direction. In addition, the connection must be stable and satisfy the QoS standard that can transmit packets quickly enough with sound. To check the quality of your calls, you can use a special test program named "Ping Plotter", which can be downloaded as a trial version at http://www.pingplotter.com.


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Help with Settings

Q:  Where can I purchase an account?

A:  You are in the right place- Click here

Q:  Where can I purchase an IP phone or other device of the same type?

O:  At our "Toy Store". Click here.

Q:  I have NAT - what do I do?

A: No difference. The setup is the same as for the type of connection without NAT.

Q:  How can I configure the system?

A:  Information about the connection is available here.

Q:  Do you provide a "quick start"?

A: Yes, Clickhere.

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How to use EuroTELEFON

Q:  How do I call someone?

A: The newly established account is set according to Polish rules, which can be changed according to user needs or his localization. User can call us andask to set the account as he needs. However, intialy user should dial as follows: pick up the handset and dial the number. When dailing EuroTELEFON customers, connect by dialing their 8-digit number VN (number within our network), preceded by the prefix "00". The connection is free of charge. For connections within the country, dial area code + local number (do not dial "0" or "00" at the beginning, if you are in Europe, nor "011" if you are in USA). For international calls dial 00 + country code + area code + number if you are in Europe, or 011 + country code + area code + number, if you are in USA. For example, if you are in Europe and you want to call to Germany, dial 0049...; to the U.S. dial 001 ...; etc. Instead of dialing "00" or "011" before the international number, you always can dial "+". This helps, if you are using numbers form some sources, like Outlook.

Q:  Can I call from any normal phone and use my EuroTELEFON account?

A: Yes. First, enter the telephone number from which you want to make a call on the list of authorized numbers by login into your wed-based account Control Panel and select Accounts Call and  "Authorized caller IDs". Enter any landline or mobile number in format like you would dial it from your country (such as "222569700", if you are in Poland). Then, to complete a call at the expense of your account, simply call our Warsaw access number: (+48) 222569710. An automatic system will ask you to select your language, and then ask you to input the destination number. Please note that each authorized person will have an unlimited opportunity to make calls all over the world at the expense of your account. Total cost of such connections is the connection with the number (+48) 222569710 (in Warsaw) charged by the other phone account provider, and the cost of connection to the destination number billed to your account in the EuroTELEFON network according to our low worldwide pricing.

Q:  Who can I call?

A: Anyone in the world. Calls can be made to traditional networks as well as to VoIP networks (eg, FWD, IAX).

Q:  When can I call?

A: At any time of day or night.

Q:  How can I check my messages?

A: If you have a phone with the indicator "Message Waiting", it should notify you of incoming voice messages. Some phones have a blinking LED, others give a beep. And you can always check your messages by dialing "# 197 " or "* 197" - Polish language, or "# 198" or "* 198" - the English language. You can also set your account to send you an email with an information about the message. The email can contain the message in an audio file. to do it use a "Notification" function from your account panel.

Q:  How can I check the charge status on my account?

A: You can check the charge status of your account dialing "# 110 " or "* 110 " - Polish language, or "# 111" or "* 111 " - the English language.

Q:  How can someone call me?

A: A EuroTELEFON customer can call other people on the network using the VN number or anyone can call your public DID number, if you have purchased one. Take advantage of our offer is that you can choose a DID number from any area of Poland or/and from 70 countries worldwide. Our web-based account access allows you to select any public phone number (DID) available, allowing you to receive calls from around the world, where the cost to the caller of these countries will be calculated according to the local fare (as long as you or your company subscribe to a number from that country). This avoids the cost of international calls.

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